Device evaluation: one portex suctionaid sample was received in used condition without the original packaging immediate visual inspection detected no issues.A leak test was performed via syringe and a cuff leak was found in the sample.The complete manufacturing process of inflation tests was audited during thirty two (32) units, finding no discrepancies and samples were 100% leak tested.A review of the manufacturing process was conducted and was considered adequate and correct.Based on the evidence and testing, the complaint allegation was confirmed.The problem source for this specific event was stated as unknown.As a preventive action, manufacturing personnel were notified by the supervisor and quality engineer about failure mode reported by the customer.
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