Catalog Number BI70002000-G27 |
Device Problem
Difficult to Open or Close (2921)
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Patient Problem
No Known Impact Or Consequence To Patient (2692)
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Event Date 06/19/2018 |
Event Type
malfunction
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Manufacturer Narrative
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A medtronic representative went to the site to test the equipment.Testing revealed that the rotor got stuck due to excessive force to open the gantry door manually.The dingus was stuck about 12" away from home position.The jammed rotor was freed and installed new door winch assembly.Adjusted gantry door and tested the system.The imaging system then passed the system checkout and was found to be fully functional.No parts have been returned to the manufacturer for evaluation.
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Event Description
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Medtronic received information that the image acquisition system (ias) gantry would not open while being wrapped around a patient.Unable to manually open it per the field service engineer (fse).There was no reported impact on patient outcome.
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Manufacturer Narrative
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Event description has been updated.Initial reporter updated to proper value.Device evaluation: the door winch assembly was returned to the manufacturer for analysis.Analysis was unable to confirm the reported complaint.The door winch assembly passed both visual inspection and performance testing.The motor rotated forward and backwards with the brake engaging and disengaging as normal.It was determined the motor functioned as expected.Analysis found no fault with the returned door winch assembly.If information is provided in the future, a supplemental report will be issued.
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Event Description
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It was noted that navigation and imaging were aborted due to this issue.There was also a reported surgical delay of less than 1 hour due to the issue.
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Search Alerts/Recalls
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