Investigation summary: no samples or photos displaying the condition reported were received for examination.Ten retention samples were sent for evaluation on plunger rod pull put force, breakout and sustaining force for the plunger rod-stopper inside the barrel, and lubricant presence.When performing the functional tests to the retention samples to ensure the conformity of the product and be able to evaluate the defect that the client reported, the results were satisfactory and did not present any problem, so the defect that the client reports was not reproducible.The lot was approved and inspected according to the current work instruction with satisfactory results for the characteristics required for its approval including functional tests.As part of the functional tests performed during the final inspection of the product is the silicone content test, for such the batch.It was approved and inspected according to the current work instruction with satisfactory results for the characteristics required for its approval including functional tests.The complaint is not confirmed since in the documentary review of the manufacturing of the lot no problem was identified attributable to the defect that the client reports, in addition the retention samples presented satisfactory results.Investigation conclusion: the problem of non-siliconized cork is ruled out, this is because the siliconized cork stopper records were checked, which were complied with, likewise during the manufacturing process there are no reported failures in the displacement of the cork (jam) on the transportation rails, which is why also meets.Giving out this possible cause.The failure mode relating to faults in silicon spray is also ruled out there are no records of equipment stoppages due to this failure or any intervention to it by this event.Giving out this possible cause correction: due to an it issue beginning on 7/3/2018, previously filed emdrs did not contain required fields.This supplemental emdr is filed to provide the following omitted fields: event attributed to: other.Device single use?: no.Device returned to manufacture.
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