H10: additional narrative: on 06/22/18, (b)(6) medical center reported the transmitter (zm-930pa sn:(b)(6) ) heated up when used on a patient.There was no patient harm or incident.Ramez had been testing the unit in the bme office for about 30 minutes and the unit was not heating up.Service requested: exchange.Service performed: exchange.Investigation result: the device warranty began 2011, which is over 7 years at the time of reported issue.A review of device history found no previously reported issues with the device.A review of customer's complaints found no similarly reported issues with a telemetry device overheating.Qa evaluation was unable to duplicate the reported issue of transmitter heating up upon insertion of the batteries.The reported issue could not be duplicated by both biomed at the customer's facility and qa evaluation at nka.A trend analysis for zm-930pa and keyword "hot" using qa report found one similarly reported issue: ticket #33698 reported 07/11/18 in which the transmitter (zm-930pa sn:(b)(6) ) was reported to heat up.However, customer later reported issue was not with the transmitter but with the battery.The occurrence of 2 total incidents reported for the transmitter zm-930pa, neither of which were able to reproduce the reported issue, does not represent an adverse trend.The root cause is determined to be use error.There is no indication of deficient device or design.The device was in use on a patient and there was no reported patient harm.Per nkc dhr, the unit has had no history of ncmr, deviation, or capa during manufacturing of the device.The device has not been refurbished and there were no discrepancies or unusual findings before device release that might relate to the reported issue.
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