Evaluation of the customer issue included a complaint text review, a search for similar complaints, device history review, labeling review, and field data review.Returns were not available.No adverse trend was identified for the customer issue.Device history review did not identify any issues that may have caused the customer issue.Labeling was reviewed and found to be adequate.The architect havab-igg assay demonstrated a specificity of > 99.17% in a study testing serum and plasma specimens from randomly selected blood donors (bd) and randomly selected hospitalized patients (hp).The product package insert limitations of the procedure section includes instructions that if the igg anti-hav results are inconsistent with clinical evidence, additional testing is suggested to confirm the result.For diagnostic purposes, results should be used in conjunction with patient history and other hepatitis markers for diagnosis of acute or chronic infection.Abbott link world wide data was used to evaluate historical product field performance.The product, architect havab-g assay is retired.Patient data was analyzed and compared to an established control limit for lots in the field from february 2014 to december 2015.The evaluation indicated that the patient median result for the complaint lot was comparable to other lots in the field.No unusual reagent lot performance was identified.Based on all available information and abbott diagnostics evaluation, no systemic issue was identified and no product deficiency was found.
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