(b)(4).The device was not returned to physio-control for evaluation.The device was evaluated by a third party service agent who verified the reported issue.The third party service agent then replaced the device's therapy connector assembly and completed other, unrelated, repairs.After observing proper device operation through functional and performance testing the unit was returned to the customer for use.Device not evaluated by manufacturer.
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The customer contacted physio-control to report that their device had a broken pin stuck in the therapy connector, which prevented the users from being able to connect hard paddles to their device.In this state, defibrillation therapy would not be available through the hard paddles if it were needed.There was no patient use associated with the reported event.
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