An evaluation of the kangaroo pump was performed for the reported condition of, ¿a specific issue was not stated on this back to stock unit.Upon triage on (b)(6) 2018 the service tech found the unit had no post alarms.Upon initial investigation on 07/17/2018 the investigator found the unit had a burnt and melted component.¿ the unit was triaged and the reported conditions were confirmed.For the no audible alarm issue, a trend has been identified and a corrective action has been opened to address this issue.For the thermal issue, liquid ingress caused corrosion, and is the result of customer misuse.All device history records are reviewed for quality inspections and parameter compliance prior to releasing the product for shipment.If information is provided in the future, a supplemental report will be issued.
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