The customer contacted the siemens customer care center (ccc).The ccc specialist was informed that the cuvette film was not removed and caused the instrument to jam.While troubleshooting, the customer accidentally squeezed a used cuvette and was splashed with waste fluid in the left eye.The customer was wearing regular glasses and stated that safety glasses were not worn.The customer rinsed the eye at an eye flush station and was examined by an onsite physician.The physician checked the customer's eye, and there was no injury, no redness, and no treatment was required.The event was documented internally in the lab.The instrument jam was cleared by the customer.The instrument is fully operational.No further evaluation of this device is required.
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