On 11/15/2017 a complaint was received for the care-e-vac 3 device in which the customer stated "out of box failure".Upon return to the manufacturer on 12/7/2017 the following was noted by the repair technician " note: this is not an out of box failure.Evidence of extensive use and seal broken indicating unit has been opened.Inspection in repair center shows this unit had liquid damage causing catastrophic electrical failure." pictures were provided that show melted wires from the device battery to the pc board.Device was retained by engineering.On (b)(6) 2018 there was an occurence in house during assembly of the care-e-vac 3 device in which same time of effect occured (melted wires leading from battery to the pc board).Ship hold was initiated immediately and investigation began looking further into the cause of the burning/ melted wires.This device was re-evaluated by engineering with comparison to failure which occured in house.Same effects of failure were observed.
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