The manufacturer has received the sample and will be evaluated.Results are expected soon.A history review of serial number (b)(4) showed no other similar complaint(s) from this serial number.The information provided by bard represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bard.
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The following were reviewed as part of this investigation: patient severity, applicable previous investigation(s), sample (if available), applicable fmea documents, labeling, and applicable manufacture records.Based on a review of this information, the following was concluded: the device was returned to the service facility for evaluation.During evaluation, the reported issue of pinpoint gt has moisture damage behind the screen causing the system to have a foggy image was confirmed.The scanner functioned normally during the evaluation.No fog was present on the lcd.The problem is confirmed through evaluation of the customer supplied photo.The fog may be due to humidity in the area of the scanner.No other functionality issues with the equipment were found during evaluation/servicing.A history review of serial number (b)(4) showed no other similar complaint(s) from this serial number.
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