The customer contacted a siemens customer care center (ccc).The ccc specialist reviewed instrument data and confirmed the hcg quality control (qc) recovery was within acceptable ranges at the time of the event.The probe tip cycles and heterogeneous module (hm) maintenance was reviewed, and the ccc specialist provided instructions to replace and align the sample and reagent arm 1 (r1) probe tips, hm pump heads and stylette the hm wash probes.The customer performed a successful system check and was instructed to run hcg qc and repeat the patient sample.The qc results were within acceptable ranges, and the patient sample ran 5 replicates, and produced results (<1.0 miu/ml) that correlate with the alternate instrument.The cause of the falsely elevated result is unknown.The instrument is performing within specifications.No further evaluation of the device is required.
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A discordant falsely elevated human chorionic gonadotropin (hcg) result was obtained on a dimension exl 200 instrument.The initial result was reported to the physician(s).The customer used the same patient sample and an alternate instrument to perform repeat testing.The repeated result was lower, and a corrected report was issued.There are no reports of patient intervention or adverse health consequence due to the discordant, falsely elevated hcg result.
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