(b)(4).Manufacturing site evaluation: patient information: not available at this moment.Samples received: 9 unopened and 1 open pouches.Analysis and results: there are no previous complaints of this code batch of which we manufactured and distributed (b)(4) units in the market.There are no units in stock in the warehouse.We have received 9 closed samples and an open and used sample with nine detached needles.There are no threads inside the pack.We have checked the sample received and it can be seen that in the foam, in position five, there is a mark/hole of two needles.It means that two sutures were placed in position one instead of one.Therefore the pack contained nine sutures instead of 8.On the other hand, the nine closed samples received are correct.All contained eight sutures inside.Taking into account that no other customer complaints have been received concerning this issue, we consider that this is an isolated defect.Reviewed the batch manufacturing record, this product had a normal process and the results during the process fulfill the oem requirements.Final conclusion: taking into account that the results of samples received do not fulfill the oem specifications, we conclude that the complaint is confirmed by evidence of the samples received.
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