The product wasn't received by the manufacturer.No examination could be performed.The review of the device history records and traceability did not reveal any non-conformances to specifications or deviations in procedures that might have contributed to the reported event.No information was provided about the anchoring plate associated to this issue.Which prevent from reviewing the device history records and traceability.However, the device history records and traceability of the invoiced anchoring plate was reviewed and no deviation was found.Unfortunately, no confirmation from the reporter was received, that the same anchoring plate was reused and invoiced.The investigation found no evidence to indicate a device issue.But investigation determined probable root cause is related to hard bone patient or user error but regarding lack of information this root cause can not be confirmed.Based on information available and on the investigation, the exact root cause of this issue can not be determined but we continue to track and trend this type of issue.
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