Additional information is provided.Corrected information is provided in section for the date that the sample was received at manufacturing which should have been provided at the time of the initial mdr.The received scissors sample was found in the opened, original packaging including cover foil.The sample is slightly bent and shows signs of use due to surgery residuals.The device history record for the affected lot was reviewed.No abnormalities that could have contributed to this event were found and the product was released according to acceptance criteria.A 100% final inspection is performed for this product.The complaint history was reviewed two years back.It showed 16 comparable complaints as to the damage.The sample was functionally and visually inspected with the aid of a photomicroscope with various magnifications.The customer¿s complaint was confirmed.The first inspection of the instrument showed that the insert and the extension tube was not fixed in the handle.The destructive testing showed that the production process was performed correctly.All connections between the insert extension tube and the instrument showed that glue was applied.These connections worked appropriately since the instrument could not have been adjusted without problems at production.Why the insert dislocated out of the instrument cannot be determined anymore.The retrieved instrument cannot pass the final inspection in production since the functionally tests and the visual tests cannot be passed according to inspection plan (b)(4).To ensure a strong connection between the extension tube and the adjustment screw, a gluing test with the tubes has to be performed after cleaning for each tube batch.The tested tubes have to be used in production within two weeks.After the two weeks, the gluing test has to be repeated.The quality of the glue is proven according to the operating procedure aa001.123 which is defined for all tests performed for the glue.A design related root cause for the damage of the complained device has not been identified.Based on the results of the product evaluation, no further actions are necessary.The manufacturer internal reference number is: (b)(4).
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