The investigation is still in progress.Once the investigation is complete a supplemental report will be filed.The information provided by bard represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bard.
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The reported issue of the unit not recording the amount of output was confirmed.The root cause of the reported issue was isolated to the component u1 of the main pcb was not completely seated.This was causing the monitor to not operate properly.U1 was reseated and the monitor powered on and functioned.One battery door had a broken guide rail and clasp.The front enclosure had damage to the right arm mounting hub, the shoulder screw could not be tightened or loosened.The front enclosure was also broken on the bottom left base.Corrosion was found on the main pcb and it needed replaced; however, it was no longer available for this series of criticore.The criticore system identified in this record contained obsolete parts.The model no.And obsolete parts were covered under notice of discontinuance and obsolescence letter.The system could not be serviced, the repair order was canceled and the monitor would be return to the facility.The device history record was reviewed and found nothing that could have caused or contributed to the reported event.The instructions for use were found adequate and state the following: "[1] customer owned and service pool units may be either 000002 n or ncm models.Manuals are not included in these units.Shipping carton may vary dependent upon model and date of manufacture.Baw0303254, rev:0 (pk0303254) (monitor label) states this is a class i, type bf continuous operation.".
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