Root cause: the raw material cover is supplied to deroyal by (b)(4).Therefore, a supplier corrective action request (scar) was issued to (b)(4).In its response, the supplier stated it was unable to determine a root cause for the reported issue.No evidence of the reported condition was found during (b)(4) manufacturing process.Parts are inspected for fitment using the same light handle.Detection of the defect is not possible due to the low frequency of the reported issue - 1 part out of (b)(4).No sample was returned for evaluation of fit with the inspection handle.Corrective action: the supplier stated in its scar response that it will continue to follow procedures outlined for inspection frequency of the product fit.It will continue to monitor product during production utilizing the inspection plan and go/no-go gauges that are required for the product.Investigation summary: an internal complaint (b)(4) was received indicating that a light handle cover (finished good (b)(4), lot #rj00050063) fell into the sterile field during surgery.The defective sample was not available for return.The complaint investigator reviewed the work order for possible discrepancies that may have contributed to the reported event.None were identified.Lot mapping identified the affected raw material item as 4-9542-1 (lot #rj00050063), which is supplied to deroyal by (b)(4).The 2015-2017 scar and supplier notification letter logs were reviewed for similar complaints.Similar complaints were identified; therefore, scar (b)(4) was issued to (b)(4).A response has been received.Deroyal has sold (b)(4) cases of the finished good from november 9, 2016, to august 13, 2018.Each case contains (b)(4) eaches, which equates to (b)(4) eaches sold.Only 8 similar complaints were identified, producing a complaint-to-sales ratio of (b)(4).A corporate corrective and preventive action plan ((b)(4)) was opened to investigate reports of light handle covers cracking and/or falling during use.It was determined through this capa that the number of complaints to selling unit of measure was extremely low and complaints would be monitored on a one-on-one basis.Deroyal will continue to monitor post market feedback and will recognize in the future if the issue reoccurs.Preventive action: a preventive action has not been taken.The investigation is complete.If new and critical information is received, this report will be updated.
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