The customer reported via phone call that they experienced several low blood glucose events.The customer reported on (b)(6) 2018 and (b)(6) 2018, their blood glucose reading was below 20 mg/dl.The customer required medical intervention by the paramedics on (b)(6) 2018.The customer declined to go to the hospital during this incident.Customer was treated with a glucose solution.The customer's blood glucose was 34 mg/dl at the time of the call.The customer also reported having high blood glucose of 400 mg/dl, which was treated with the insulin pump.The customer would also change their infusion set and reservoir and their blood glucose would lower to 70 mg/dl.It was also reported insulin would squirt during the prime process.Troubleshooting was declined for the insulin pump.The insulin pump will not be returned for analysis.
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