(b)(4).A follow-up medwatch will be submitted when additional information becomes available.Reference exemption # (b)(4).(b)(4).Contact person- (b)(6).The field service technician (fst) was onsite for further investigation.According to the service report# (b)(4) dated on (b)(6) 2018 following was found out: the customer stated that the unit shutdown while operating.During initial inspection the ac power switch was found to be turned off.The unit was running on battery power during previous operation and shutdown when battery power ran out.Per customer request the unit was also preventive maintained and the battery-pack ni-cd 24v 120wh (rfc) (material# (b)(4), serial# unknown) were replaced.The unit ran for 1.5 hours to verify no issues.The fst could not duplicated the initial problem.The unit was returned to customer and cleared for clinical use.According to the fst, it is unkown if the battery was due since we have not maintained the unit until now.Furthermore, the fst stated that the problem was a user error since the ac switch was turned off.Further investigation by our life cycle engineering (lce) is not possible since the battery is no longer available as it was disposed of by the customer.The most probable root cause could be determined as user error since the ac power switch was turned off.Thus the failure could not be confirmed.
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