Siemens customer support is requesting to find out if there is evidence of benzalkonium interference on this measurement cartridge to understand the discrepancy of the sodium results.From the data that the customer provided, there were several indicators of sample quality issues: d39 obstruction - clot detected, question results, out of range results and insufficient sample.After the error message: sodium sensor interferent detected, the sensor became very unstable.There were many benzal sample error messages when patient samples were run.As per the rp500 operators manual, benzalkonium is a known interfering substance to the na sensor and should be avoided.
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