A customer complained that after their thinprep vials were finished processing by the tomcat instrument, the returned vials were recapped too tight.This caused their cytologists to experience pain in their wrists when uncapping the vials.One cytotech has asked for medical attention and been diagnosed with carpal tunnel syndrome that could be attributed with uncapping these vials.Per risk assessment, the severity of this risk is serious where tightly capped thinprep vials could have resulted in a customer seeking medical intervention and being diagnosed with carpal tunnel syndrome.However, the probability of harm is remote as being diagnosed with carpal tunnel syndrome while just uncapping thinprep vials is unlikely but possible to occur over the lifetime of the product.Further investigation into this issue is ongoing.
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