(b)(4).During processing of this complaint, attempts were made to obtain complete event, patient and device information.(b)(4).The device was not returned for analysis.Using the product after the expiration date appears to be user related.A review of the lot history record identified no manufacturing nonconformities issued to the reported lot that would have contributed to this event.Additionally, a review of the complaint history identified no other similar incidents from this lot.It should be noted that the rx herculink elite instruction for use (ifu) states: note the product use by date specified on the package.The investigation determined the reported complaint was use error.There is no indication of a product quality issue with respect to the design, manufacture, or labeling of the device.
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