The review of the device history records and traceability did not reveal any non-conformances to specifications or deviations in procedures that might have contributed to the reported event.From information provided, based on the product history records, the review of the case during complaint meeting and the recurrence of this type of event for this implant, it was assessed that the cause of the event is a user error.The surgeon did not choose the right size of implant to begin with and when the surgeon tried to remove implant, it disassembled.This is confirmed by the fact that another device with a different size was used and worked/fitted perfectly.The investigation found no evidence to indicate device issue.Root cause : user error (instruction was not followed).Not returned because discarded.
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