Investigation: initiated manufacturer's investigation: no sample returned.Review dhr.Analysis and findings: dhr review for product no.Kcs-rumi-30 (koh-efficient, rumi 3.0 cm), lot (b)(6) manufactured/tested during feb 2018 shows that all products were manufactured and tested per established procedures at lone star.During kcs-rumi work order, all are subjected to in-process testing to a torque test and subsequently followed by a pull test of 10 lbs, and there were no rejections observed.All assemblies met the 11-13 in-lbf torque test, and as well as 10 lbf minimum pull-force specification.Additionally, a random sample of five from the work order was inspected by qc, also subjecting the assemblies to the functional pull test of 10 lbf minimum pull force, and none were rejected.No samples were returned, so a root cause investigation was not possible.Without the unit, it is unknown how the unit broke as described in the complaint.A complaint history record review as performed no similar occurrences of complaint condition was found from the same lot.However, there were other complaints of similar condition from other work orders.The corrective action taken since was to implement a bending moment test (validated per vmp-16-0088) , testing each of the rumi assemblies at 12-13 in-lbs during in process inspection, subsequently followed by a 10 lbf functional pull test.Qc inspection involved testing 20 units sampled randomly from the work order.Correction and/or corrective action: a root cause cannot be determined for this complaint as unit was not returned for root cause investigation.Complaint incidence will be monitored and trended.Unit was not returned investigate further for any other manufacturing issues.Was the complaint confirmed? no.
|