Attempts were made to contact the user facility to gather further information regarding this alleged issue, however, the customer did not respond to these attempts.A review of device functionality and a conversation with a stryker clinical nurse consultant identified that for a burn to occur, the product would need to be greater than 44 degrees celsius.Without a failure of the backup and primary thermostats, the highest temperature the t-pump can reach is 42 degrees celsius.As such, this issue could not have occurred without a failure of both the primary and backup limit thermostats.This could not be confirmed.Device not returned.
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