No further information was able to be obtained from this customer.With no additional, related information provided, the customers reported event was not able to be confirmed.The system was manufactured on january 5, 2012.Based on assessment, the product met specifications at the time of release.The root cause cannot be determined conclusively.The lot complaint history was reviewed.This is the first complaint for the finish goods lot and first for this issue for this lot.The device history record shows the product was released per specifications.The returned wet posterior system cassette was visually inspected and the 25ga infusion cannula was connected to the yellow stopcock and auto infusion manifold.No obvious defects were observed.The administration, auxiliary, and the probe manifolds were not returned with the sample.The non-invasive flow sensor (nifs) on the cassette housing was in good condition.Missing components were replaced for functional evaluation of the cassette.A calibrated console was used to test the sample.The sample could prime and pass iop calibration successfully.No anomalies were observed during priming.There were no system message codes generated during testing.Fluid flowed from the balance slat solution (bss) bottle to the drain bag without any interfering.No leakage was detected from the pump elastomer or on the pump area of the fluidics module.Cleaning process was able to be performed after functional test had completed.There was no setting changes observed from one gauge to another as described in the report.The root cause of the customer's complaint could not be established; the returned sample functioned per specifications.The manufacturer internal reference number is: (b)(4).
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