These complaints were initially ruled out at the time of complaint receipt as during customer services troubleshooting, there was no indication to reasonably suggest that the product malfunctioned and there was also no allegation of any adverse events as a result of the reported issues.Complaints relating to the reported product(s) were evaluated.It was concluded that the number of complaints for the product(s) did not breach thresholds indicative of a systemic quality or risk issue.Lifescan (lfs) received and further evaluated product returns for theses complaints.The test strip samples received failed testing, the reported issue was confirmed confirmed.The investigation revealed that the test strips were damaged during the slit and vial process.This report is processed under exemption number e2005018.
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