The reported issue was confirmed.The device was returned for evaluation.Visual inspection observed that jelly was slightly opened and there was no jelly inside the jelly package.How and when event are occurred could not be determined.The device history record was reviewed and found nothing that could have caused or contributed to the reported event.The instructions for use were found adequate and state the following: ¿1.Storage -store in dry, cool place away from heat, moisture and direct sunlight.2.Expiration date.-indicate on the direct package and outer box".Section a through f - the information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.
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