Model, serial, and lot # information was not provided by customer.The device has not been returned by the customer.Product analysis is pending receipt of device from customer.The customer was diagnosed with having a neoprene allergy.The reported symptoms resolved within 3 weeks after prescribed treatment.The product's primary packaging legal disclaimer states: caution: some individuals may be sensitive to neoprene or neoprene-blend rubber.If a rash develops, discontinue use and consult a physician.
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A (b)(6) female customer purchased the referenced wrist brace per the recommendation of her staff workers.The wrist support was worn intermittently on (b)(6) 2018, and all day the following day.On (b)(6) 2018, the woman removed the wrist support in the afternoon.The woman alleged the support was removed due to noticing a bad skin reaction.On (b)(6) 2018, the woman reported her wrist was swollen and "looked almost burnt".The woman visited a gp that same day.The doctor diagnosed the woman with having a neoprene allergy.The gp prescribed the woman an unspecified, strong steroid cream and an unspecified antihistamine.The woman was instructed to use the prescribed medications for one week.The woman reported her symptoms resolved within 3 weeks.
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