A steris service technician arrived onsite following the reported event to inspect the reliance vision washer and found that one of the drying elements located within the washer was broken.The drying element is an electric heater that heats up the circulating air in the washer to dry the instruments.The drying element had melted causing the reported event.The technician was informed that the user facility's reliance vision washer is a high usage unit and runs 18-20 hours a day.The technician replaced the drying element, ran a test cycle, and found the unit operating according to specification.The washer has been returned to service.A 3-year complaint review indicates this to be an isolated event and no additional issues have been reported.
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