A steris service technician arrived onsite following the reported event to inspect the warming cabinet.The technician identified a "sharp" edge on one of the unit's door handles that could have resulted in the reported injured.The technician replaced the door handle, tested the function and operation of the unit, confirmed it to be operating according to specification, and returned it to service.The unit's device history record (dhr) was reviewed by steris quality and no abnormalities were identified.During the final inspection process, no "sharp" edges or burrs were identified.A 3-year complaint review indicates this to be an isolated event and no additional issues have been reported.
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