Blank fields on this form indicate the information is unknown, unchanged, or unavailable.Investigation ¿ evaluation.The complaint device was not returned for an evaluation and no photograph was provided.Without the complaint device, a device failure analysis was unable to be performed.A document based investigation was conducted including a review of complaint history, the device history record, drawings, instructions for use, quality control data, and trends.A review of the device history observed no non-conformances that would have caused or contributed to the reported failure mode.A review of complaint history records revealed this is the only complaint associated with the complaint device lot number 9229923.This device is shipped with the instructions for use (ifu) which contains the proper warnings, precautions, and instructions for use.A conclusion as to the cause of the reported issue could not be established with the available information.Measures have been initiated to address this failure mode.Cook medical has notified the appropriate personnel and will continue to monitor this device via the complaints database for similar complaints.This report is required by the fda under 21 cfr part 803.This report is based on unconfirmed information submitted by others.Neither the submission of this report nor any statement made in it is intended to be an admission that any cook device is defective or malfunctioned; that a death or serious injury occurred; or that any cook device caused or contributed to; or is likely to cause or contribute to a death or serious injury if a malfunction occurred.
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