H10: additional narrative: the customer reported that their system is recording under incorrect name.Service requested: troubleshooting.Service provided: troubleshooting.Investigation result: the last two studies started on customer's unit were saved under one name.The issue was resolved by ts, starting a new data schedule with the correct patient information, noted the db key and changed the nodes that were incorrectly filed under the wrong patient information.The root cause of the issue was unable to be determined.A review of device history found no previously reported issue with this unit.The customer's issue was resolved and no similar issue was reported subsequent to the resolution.The root cause of the issue could not be determined.Qe investigation for the complaint record has been completed.Corrected information: g4.Date received by manufacturer: should be 11/06/2018 not 12/04/2018 as listed on mdr initial report.Additional information: b4.Date of this report; e1.Initial reporter email; f6.Date user facility/importer became aware of the event; f7.Type of report; f11.Date report sent to fda; f13.Date report sent to manufacturer; g4.Date received by manufacturer; g7.Type of report; h2.If follow-up, what type? additional information correction; h3.Device evaluated by manufacturer? ; h6.Event problem and evaluation codes; h10.Additional manufacturer narrative.The following fields do not contain information as this unit is not serialized.Therefore, the following fields do not contain information.D4.Serial #.F9.Approximate age of device.H4.Device manufacture date.
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