Additional information: f7.Type of report? g7.Type of report h2.If follow-up, what type? h10.Additional manufacture narrative.Correct data: h10.Additional manufacture narrative: details of complaint: getting duplicate files generated when performing ncs and emg tests.Customer reports that they are getting duplicate files generated when performing ncs and emg tests.Nka remoted into the system and saw the problem.Customer reports that they are having this issue intermittently.This appears to be happening mainly with ncs tests and not emg's.Today, they had some files from one patient saved into another patient's nwb patient node and they had generated a report for this patient's exams with the correct data before finalizing the data and we were able to separate those files out and place them under the correct patient node and generate a new report.Service requested: troubleshooting.Service performed: troubleshooting.Investigation result: the customer reported that the emg (electromyography) data recorded under another patient's node.We contacted to the customer to verify if this was done in user error where an incorrect patient name was chosen when the study was started.However, the customer was not sure how it happened and stated that this was a single-time occurrence.We did ask to look into their device remotely to collect information, but they refused to do that.No patient harm or injury reported.
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