(b)(4).Device evaluation by manufacturer: field service engineering (fse) visited the customer to address to address the reported event.During servicing, was able to confirm the issue.Fse was able to reproduce the issue by trying to power up the unit.Fse then reloaded the software version 5.23 with the smart card which was the version on the unit before the corruption.No parameters were lost.Fse then performed quality controls (qc) and ran two patient samples with acceptable results.Fse then adjusted retention times as the qc sa1c was eluting off at 0.63 minutes.Fse then adjusted the flow factor from 1.04 ml/min to 1.08 ml/min.The retention time went down to 0.59-0.60 minutes for qc and 0.60 for patient samples.Fse performed calibration which passed with acceptable results.The instrument was verified as operational.There was no further action required by fse.A 13-month complaint history review and service history review for similar complaints was performed for serial number (b)(4) from 14-oct-2017 through aware date (b)(6) 2018.There were no similar complaints identified during the searched period.The g8 variant analysis mode operator's manual under chapter 7 data management, states the following: the analyzer's system program and assay parameters are backed up by the internal battery.When a system program version has been upgraded or some problem has corrupted the system program, use the following procedure to reload the program and other data from the smart media socket.The most probable cause of the reported event was due to a facility power outage that caused the software to be corrupted.Additionally, the flow rate needed an adjustment.
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