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Model Number 7148 |
Device Problem
Incomplete or Missing Packaging (2312)
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Patient Problem
No Information (3190)
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Event Date 12/11/2018 |
Event Type
malfunction
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Manufacturer Narrative
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The complainant indicated that the device will not be returned for evaluation; therefore, a failure analysis is not available, and we are not able to determine the relationship between this device and the cause for this event.As part of our manufacturing process, all device history records are reviewed and approved by quality, prior to release of product.If additional information or the sample is received, the investigation will be reopened and responded to accordingly.
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Event Description
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The customer states: the package only contained 9 sponges.
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Manufacturer Narrative
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The device history record (dhr) for lot number 18g009862 indicates product and specification requirements were met with no non-conforming product identified relating to this customer report.A lot cannot be released unless it passes all quality and conformance requirements.In-process procedures are also in place to prevent nonconforming product in the manufacturing process.This ensures components and finished products meet all quality inspection standards.These controls include, but are not limited to: material verification/certification processes, dimensional specifications, statistical samplings, periodic audits, process inspections, machine maintenance/operation and personnel training and certification.No product/sample was provided for evaluation.No additional information, pictures or videos were received.Therefore, a comprehensive investigation was unable to be conducted.A capa is currently open to investigate the reported issue.The reported customer complaint could not be confirmed.A root cause could not be determined.A formal capa investigation is currently in progress.This complaint will be utilized for tracking and trending purposes.
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Search Alerts/Recalls
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