Reference (b)(4).Investigation: x-initiated manufacturer's investigation; x-no sample returned ; x-review dhr.Analysis and findings: no product was returned for investigation.Complaint was created 11/28/18, and assigned on 4/16/19 and product was not returned.Additionally, the product lot number was not provided for dhr review.Details of the complaint is unclear as to whether or not the complaint condition was part of the kc-rumi, and it is unconfirmable by coopersurgical as no picture was provided for verification.A 2 year complaint history review for the product was performed and did not see other complaints similar to the complaint condition.Root cause for complaint condition cannot be determined from the information available.Although a dhr review was not possible, a 2 year shipment report was generated that lists previously shipped p/n kc-rumi-40 to the customer.The three most recent dhrs were reviewed (dhrs pertaining to lots 259715, 254107, and 233951) and found that there were no-nonconformances that relate to the complaint condition of a broken/deficient kc-rumi-40.Correction and/or corrective action: no product was returned for root cause analysis.No product returned for analysis.If product is returned in the future, pertinent information will be added to the complaint file.Complaint condition will be monitored for trending.Was the complaint confirmed? no.Preventative action activity: coopersurgical will continue to monitor this complaint condition for any trends.
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