Investigation summary: one sample was received for evaluation.Sample evaluation confirmed the reported failure mode.¿5ml glass pack that¿s in the tray, the syringe in that pack has an extra glass tip inside the glass syringe.¿ a device history record review of all applicable manufacturing records for lot 0001250402 did not identify any issues that may have contributed to the reported failure mode.Investigation conclusion: the complaint investigation was able to confirm the reported failure mode; however, the glass syringe is manufactured at a sister facility.Root cause description: a probable root cause could not be identified for the mannford manufacturing facility based on the investigation results.Rationale: the investigation was not able to identify any corrective actions for this complaint.Based on the reported failure mode, a supplier quality notification was sent to the vendor (bd-brazil) to notify the vendor of the reported failure mode (extra glass tip in syringe).Likewise, the complaint will be entered into the complaint management system and will be tracked & trended for future occurrences and reviewed/investigated through the quality data analysis (qda) process if an adverse trend is identified.
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