No knife sample has been returned for evaluation for the report of being dull, bent, and difficultly with opening product therefore, the condition of the product could not be verified.No lot number was identified with this complaint therefore, lot history and complaint history reviews could not be conducted.The three photos show the complaint knife in a blister, in the protective tray and then lying on the prep area.The reported product was confirmed from the photos.A yellow handled knife in the photos does not pertain to this file.A sample was not returned and no lot information is available therefore, the root cause for the customer complaint issue cannot be determined.The exact root cause for this complaint is unknown therefore, specific action with regards to this complaint cannot be taken.All knives are 100% inspected by trained operators using a minimum of 10x magnification during manufacturing.Complaints are reviewed and monitored at regular intervals for any significant adverse trends.No additional action is required at this time.The manufacturer internal reference number is: (b)(4).
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