The device history record (dhr) review confirms that the device met all material, assembly and performance specifications.The subject device was not returned for analysis; therefore, visual, dimensional and functional testing could not be performed.Additional information provided by the customer indicted that the packaging was confirmed to be in a good condition prior to use, the device was prepared as per direction for use (dfu), continuous flush was maintained throughout the procedure.While there are several potential causes for the reported issue, because review of available information failed to identify a definitive cause and because the product was not returned for analysis, an assignable cause of undetermined was assigned to the as reported issues 'nv - retriever fracture/broken' and 'nv - un-retrieved device fragments'.Device not returned.
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