Model Number MEB-9400A |
Device Problems
Temperature Problem (3022); Appropriate Term/Code Not Available (3191)
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Patient Problem
No Consequences Or Impact To Patient (2199)
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Event Date 12/07/2018 |
Event Type
malfunction
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Manufacturer Narrative
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The customer reported that there was a burning smell from the power supply from their meb-9400a system after it had shutdown.They got it running for a little while in safe mode and would like the system evaluated.However, they have ordered a replacement and are awaiting its arrival before taking this unit offline.The caller and their it person expressed they wanted to keep the system in use after i explained the system may be a hazard to the patients.No patient harm or injury reported.Nihon kohden continues to investigate the reported event.Nihon kohden will submit a supplemental report in accordance with 21 cfr section 803.56 if additional information becomes available.
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Event Description
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The customer reported that there was a burning smell from the power supply from their meb-9400a system after it had shutdown.They got it running for a little while in safe mode and would like the system evaluated.However, they have ordered a replacement and are awaiting its arrival before taking this unit offline.The caller and their it person expressed they wanted to keep the system in use after i explained the system may be a hazard to the patients.No patient harm or injury reported.
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Event Description
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The customer reported that there was a burning smell from the power supply from their meb-9400a system after it had shutdown.They got it running for a little while in safe mode and would like the system evaluated.However, they have ordered a replacement and are awaiting its arrival before taking this unit offline.The caller and their it person expressed they wanted to keep the system in use after i explained the system may be a hazard to the patients.No patient harm or injury reported.
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Manufacturer Narrative
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Complaint details: the customer reported on (b)(6) 2018 that they were getting burning smell from power supply.The system had shut down.The customer got it running for a little while in safe mode but wanted it to be checked out.Service requested: the customer requested the device to be evaluated service provided: the customer did not send in the unit for repair/evaluation investigation result: the unit was placed into service on (b)(6) 2017, which is over 1 year at the time of the reported issue.A review of device history found no previously reported similar issue with this device.Similar tickets using "meb 9400a burning smell power supply" and gave no result.Review of tickets reported by the neurological medicine found no similar reported issue.Based on the device service history, complaints from customer site and similar search query, no adverse trend is suspected with the device.The root cause of the issue was unable to be determined due to limited information in the complaint record and the device was not returned to nk for repair/evaluation.The customer was informed about the hazard that can occur to the patients.The device was being used by the customer.No further complaint was reported with the device.Corrected information: f9.Approximate age of device: incorrectly calcuated g4.Date received by manufacturer: should be (b)(6) 2018 not (b)(6) 2019 as listed on mdr initial report.
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Search Alerts/Recalls
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