Model Number 15-2951/24 |
Device Problem
Delivered as Unsterile Product (1421)
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Patient Problem
No Patient Involvement (2645)
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Event Date 12/07/2018 |
Event Type
malfunction
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Manufacturer Narrative
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The investigation is in process.
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Event Description
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It was reported that when the customer opened the implant box, the sterile packaging was found to be compromised.
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Manufacturer Narrative
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The review of the device history record showed no deviations.All product features corresponded with the valid specifications of the waldemar link gmbh & co.Kg at the time, when the item was produced.The complaint sample was returned for investigation with the secondary packaging.The reported damage of the sterile packaging is confirmed through investigation.The sterile packaging shows several signs of friction between the stem and the packaging.The transport securing device is no longer assembled to the stem.The secondary packaging shows several signs of transportation.The foam padding is missing in the secondary packaging.The damage indicates that the item was moved frequently and is suspected to have been caused by rough handling during transport.A review of the complaint database identified no further complaint regarding the article number and failure mode.No further investigation / action is deemed necessary.
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Event Description
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It was reported that when the customer opened the implant box , the sterile packaging was found to be compromised.
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Search Alerts/Recalls
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