Investigation conclusion: retention products for the reported lot number were tested with qc cut-off hcg standard and middle positive hcg standard.All devices yielded correct positive results at the read time.No false negative results were observed.Manufacturing batch records of the final-product, relevant product components, and quality control release data were reviewed.No relevant non-conformances, deviations, or abnormalities were found.All quality control specifications were met.The reported complaint for a false negative hcg result was not replicated as retention products performed as expected.A root cause could not be determined based on the information provided.Per the package insert, this test may produce false negative results.False negative results may occur when the levels of hcg are below the sensitivity level of the test.When pregnancy is still suspected, a first morning urine specimen should be collected 48 hours later and tested.In case pregnancy is suspected and the test continues to produce negative results, see a physician for further diagnosis.
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