The investigation results show that the returned screwhead is broken off, so the reported event could be confirmed.The (measurable) dimensions of the returned screwhead are in accordance with the specifications.Because a fragment of the screw is broken off and was not returned, the other returned fragment¿s chemical composition was tested and conforms to the specification ¿ 1.4441.The fracture of the screw occurred in the fourth thread.The damages on the cross-pin point to high torsional forces in the screw in direction.The changes of the surface¿s structure, as well as, the flow structures in the thread area point to exceeding the material strength due to high torsional forces.The fracture surface of the screw fragment demonstrates concentric flow structures of a ductile forced rupture that were caused by too high torsional forces during insertion.The investigations with the sem also show concentric flow structures (honeycomb) of a forced rupture, which are a result of too high torsional forces during insertion of the screw.The orientation of the flow structures of the fracture surface, as well as, the orientation of the flow structures on the area of the thread shows the screw broke during insertion.No lot number was provided, and a review of the specific manufacturing batch record and related quality documents (manufacturing documents, inspection plan, inspection drawing and release report) cannot be performed.Therefore, it is also not possible to determine the quantity released for distribution within the affected lot.However, the investigation steps conducted and the further provided information demonstrate much evidence that the event is not related to a manufacturing issue.To obtain more details about the complained event, the sales rep was contacted.It was further reported: ¿(¿) for this case i know now that there was no pre-drilling and we used the black ratchet screw driver handle (62-20290) along with the mmf blade (62-20135).(¿)¿.The used handle and blade are part of the universal fixation system mmf self.-drilling module as the screw under complaint.Therefore, they are intended to be used in combination with the screw under complaint.Based on the investigation and the corresponding statistical evaluation there is no indication for an incorrectly working product or any systematic design, material, or manufacturing related issue.Therefore, no further corrective and/or preventive actions are deemed necessary at this time.The complaint is added to the complaint trend.
|