Catalog Number 1040 |
Device Problem
Disconnection (1171)
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Patient Problem
No Patient Involvement (2645)
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Event Date 01/11/2019 |
Event Type
malfunction
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Manufacturer Narrative
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(b)(4).The device involved has not been received by the manufacturer for evaluation at the time of this report.The device history record (dhr) has been reviewed and no issues or discrepancies were found which could potentially be related to this complaint.The dhr shows that the product was assembled and inspected according to our specifications.Customer complaint cannot be confirmed based only on the information provided.To perform a proper and thorough investigation, to confirm the complaint and determine a root cause, it is necessary to evaluate the sample involved.If the sample becomes available this report will be updated with the evaluation results.
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Event Description
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Customer complaint alleges "the oxygen tube and the adaptor was easily disconnected before use.Therefore, a new package was used instead." alleged issue reported as occurred prior to patient use.No patient involvement was reported.
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Event Description
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Customer complaint alleges "the oxygen tube and the adaptor was easily disconnected before use.Therefore, a new package was used instead." alleged issue reported as occurred prior to patient use.No patient involvement was reported.
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Manufacturer Narrative
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(b)(4).The sample was returned for evaluation.A visual exam was performed and it was observed that the female adaptor was received well connected to the grommet.The grommet and the female adaptor tubing were found within dimensional specifications.A pull test inspection was performed and the customer complaint was confirmed as during the testing it was observed that the female adaptor easily disconnects from the grommet.Based on the investigation performed, the reported complaint was confirmed.A capa was opened to further investigate this issue.
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Search Alerts/Recalls
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