The reported complaint was confirmed.During laboratory analysis, the product surveillance technician (pst) observed that the batteries measured 12.7 and 12.9 volts direct current (vdc) upon receipt.Both batteries accepted charge and passed load testing.Conductance readings are also within specification following testing.Per data log analysis, on 7-jan-2019 the system is powered up.The previous power up was on 03-dec-2018, over one month earlier.This would likely cause the battery color to be red indicating less than one hour of battery backup time was remaining.The system was run on battery multiple times for very short periods.Most likely allowing the system to fully charge would resolve this issue.If additional information becomes available on this complaint that would alter the facts and/or conclusion, a supplemental report will be filed accordingly.
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