The customer, a biomedical engineer, contacted physio-control to report that during patient use, their device would not recognize the internal paddles when connected.The device prompted to "connect cable" even though the cable was connected.The customer advised physio they connected the internal paddles to a second device with the same result.This issue is patient related; however there was no adverse patient outcome reported.No further details were provided by the customer.Physio-control contacted the customer in order to obtain additional information about both the patient and the event, however, the customer advised that no further details are available.
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