The customer informed a company representative that during "sculpt", at the beginning of a cataract procedure, a white colored liquid was observed coming from the handpiece into the anterior chamber.Additional information was provided by the surgeon who explained the occlusion bell was ringing during this time and possibly the tip was clogged with ocular viscoelastic when the tip was introduced into the eye.There was no harm to the patient.Additional information was requested; however, none has been received to date.
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As the customer did not retain the finished goods lot number, device history record (dhr) and lot history could not be reviewed.A sample for this complaint report has not been received; visual inspection or functional testing could not be conducted in order to ascertain the failure mode for the consumable device.The root cause of the customer's complaint could not be established as a sample has not been received.Without analysis of the sample, it is not possible to isolate the root cause.As the root cause is unknown, the relationship, if any, of the device to the reported incident cannot be determined.After an investigation of this complaint, it has been determined that no action will be taken at this time as a sample was not returned and a root cause evaluation could not be performed.Quality assurance has reviewed this complaint and will continue to monitor data for evidence of adverse trending and take further action, as appropriate.The manufacturer internal reference number is: (b)(4).
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