It was reported that the home care staff was unable to get the statlock to stick for the 7 day period.It would fall off frequently within 24 to 72 hours, and skin breakdown was occurring.The client had a medicated cream, that was applied to the old areas of application and not under the new areas.Due to the alleged skin irritation and break down, the staff was cleaning the skin with soap and water, not alcohol, to avoid further irritation.It was reported that it was thought to be the client's oils interfering with the adhesive, or perhaps soap residue left on the skin after cleaning.Additional information was provided by the international business center via email on 21jan2019 that the skin was prepped with a protectant prior to the placement (as recommended in the instructions for use).The process has been reinforced to the complainant.The skin breakdown was described as red, hives and open areas.The previous statlock site skin was healing, but still discolored.The cream prescribed was discontinued 2 weeks prior but was an unknown strength of hydrocortisone.The new statlock site also had skin irritation upon removal, and the statlock was frequently changed persistently.
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