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Model Number 9770500 |
Device Problems
Battery Problem (2885); Power Problem (3010)
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Patient Problems
No Consequences Or Impact To Patient (2199); No Known Impact Or Consequence To Patient (2692)
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Event Type
malfunction
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Manufacturer Narrative
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The manufacturer has received the sample and will be evaluated.Results are expected soon.A lot history review (lhr) review is not possible, as the device is manufactured using a unique serial number and not by lot number.A history review of serial number (b)(4) showed no other similar product complaint(s) from this serial number.
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Event Description
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Per biomed: the machine is plugged into wall power, the machine turns on and functions as normal.However, the top left power icon is green and the battery icon is flashing red.The switch on the back of the unit is in the up position and the battery icon still is flashing.The unit is at 100% battery life but when the power supply is remove the machine immediately shuts off.
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Manufacturer Narrative
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The following were reviewed as part of this investigation: patient severity, applicable previous investigation(s), sample(if available), applicable fmea documents, labeling and applicable manufacture records.Based on a review of this information, the following was concluded: the device was returned to the service facility for evaluation.During evaluation, the reported issue of unit not holding a charge was confirmed.During evaluation the scanner was fully charged once the ac adaptor was disconnected the unit shut down, the cause of the issue is an internal failure in the lithium-ion battery causing the premature discharge of the battery.No other functionality issues with the equipment were found during evaluation/servicing.The device was serviced, tested, and returned to the customer.A lot history review (lhr) review is not possible, as the device is manufactured using a unique serial number and not by lot number.A history review of serial number dyarac024 showed no other similar product complaint(s) from this serial number.
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Event Description
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Per biomed: the machine is plugged into wall power, the machine turns on and functions as normal.However, the top left power icon is green and the battery icon is flashing red.The switch on the back of the unit is in the up position and the battery icon still is flashing.The unit is at 100% battery life but when the power supply is remove the machine immediately shuts off.
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Manufacturer Narrative
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The following were reviewed as part of this investigation: patient severity, applicable previous investigation(s), sample(if available), applicable fmea documents, labeling and applicable manufacture records.Based on a review of this information, the following was concluded: the device was returned to the service facility for evaluation.During evaluation, the reported issue of unit not holding a charge was confirmed.During evaluation the scanner was fully charged once the ac adaptor was disconnected the unit shut down, the cause of the issue is an internal failure in the lithium-ion battery causing the premature discharge of the battery.No other functionality issues with the equipment were found during evaluation/servicing.The device was serviced, tested, and returned to the customer.A lot history review (lhr) review is not possible, as the device is manufactured using a unique serial number and not by lot number.A history review of serial number (b)(4) showed no other similar product complaint(s) from this serial number.
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Event Description
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Per biomed: the machine is plugged into wall power, the machine turns on and functions as normal.However, the top left power icon is green and the battery icon is flashing red.The switch on the back of the unit is in the up position and the battery icon still is flashing.The unit is at 100% battery life but when the power supply is remove the machine immediately shuts off.
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Search Alerts/Recalls
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