The received scissors sample was found bent in the outer blister including cover foil.Surgery residuals were visible.The tip was very bent.The device history record for the affected lot was reviewed.No abnormalities that could have contributed to this event were found and the product was released according to acceptance criteria.A 100% final inspection is performed for this product.The sample was visually inspected with the aid of a photomicroscope and with various magnifications.The sample was bent by external force.Before and after cleaning, the sample could be activated, but the scissors would not close.Due to the very bent condition of the instrument and tip, it is not possible to determine a root cause or investigate the reported issue.The sample was not returned properly and was probably additionally damaged during transport.The root cause for the reported event could not be determined conclusively.The most possible root cause is external force.A manufacturing or design related root cause for the damage of the complained device could not been identified.The manufacturer has no influence on complaints which are in relation to external force.No further actions will be issued.The manufacturer internal reference number is: (b)(4).
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